Today’s customers are quite receptive to automated technology, and many even prefer it. Here’s why.

Today’s customers are quite receptive to automated technology, and many even prefer it. Here’s why.

Imagine automated call answering that eliminates wait times and reduces workload. This is IVR.

Automating customer service can help you save money and improve experiences. Here’s what you need to know.

Hybrid customer service is the comprehensive, omnichannel support your business needs. Here’s how to achieve the perfect blend of automation and agents.

Private and secure Geolocalization is the future across all channels. Learn about how it’s being used to provide tailored recommendations, deliveries and more.

Everything you need to know about implementing omnichannel Conversational Commerce for your business.

As we confront the COVID-19 pandemic, social distancing has made remote, contactless check-in a must. Here’s how facial recognition and automation ensure safety for all.

Omnichannel communication and integrated channels help to optimize business processes and provide the best service for your customers.

Texting is an important part of Customer Communication Management. Learn more about how this channel can help your business.

Guests are ready, willing, and even excited to use chatbots. Read on to see how today’s consumers really feel about chatbots, and the considerations you should make before implementing one in your hotel.

With summer in full swing, families across the country are packing their bags for vacation. Here are a few small steps that any hotel can take to keep this group of guests happy.

We’ve compiled some interesting statistics that provide insight into what guests want and expect when staying at your property.

It’s that time of year again. We’re here to show you how to make the most of the peak holiday season for your guests, staff and bottom line.

Learn about the top traits to look for when hiring staff for your hotel.

What if we told you that technology could be used to forge a deeper connection with your guests? When properly implemented, tech can have a transformational impact on both customer service and guest experience.