There is a smarter way to operate.
Automate processes to improve customer satisfaction, optimize operations and reduce costs.
Operations Designed to Meet Your Goals
Mix and match our best-in-class operations technologies for better customer service, workload reduction, business intelligence, data driven forecasting and more.
Conversational requests are automatically converted to tickets and assigned to the right team member with no intervention required.
100% coverage. The small percentage of inquiries that require a human touch are automatically transferred to Ameniti’s specially-trained agents.
Conversational analysis informs automated recommendations. Update messaging across all channels with a single click.
Automatic Ticketing
Business Process Automation
Business Process Automation
Client requests, made via Ameniti’s chatbots across all channels, are detected and confirmed with no staff intervention.
Tickets are assigned by person, department or third party for efficiency, with automatic escalation.
Business Intelligence
Intelligent Recommendations
Intelligent Recommendations
Discover what your clients are thinking about with conversational analysis.
Past situations and benchmark results provide recommendations that improve efficiency and boost revenue.
Choose the recommendations you want to implement, and messaging across all communication channels will be updated with a single click.
Ameniti 360
Full Service From Start to Finish
Full Service From Start to Finish
First, Ameniti’s AI communication solutions answer 90% of inquiries.
The remaining 10% of inquiries are transferred to Ameniti 360 Agents, who manage the most difficult questions across all channels, and create tickets if necessary.
Workflows and plans based on your rules, with batch answering options for ultimate savings.
Business Analytics
Track Staff Performance
Track Staff Performance
View department and individual performance to determine if your desired service levels are being met.
Track Client Behavior
Track Client Behavior
See which messages, times and communication channels work best with each sales action.
Use Ameniti’s chatbots to request customer feedback, periodically or at designated points in the sales cycle.
Prompt satisfied customers to leave online reviews for your business.
Everything you need to understand and grow your business.